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Fixing QuickBooks Error 15240 (Update Didn’t Complete Successfully)

by joeywilliams

The QuickBooks error 15240 mainly occurs in QuickBooks when users try to download or update the QuickBooks payroll subscription. This error is most commonly found in QuickBooks and easily removable too. QuickBooks is the software that is user-friendly and helps small and medium-sized businesses. It also maintains the company’s budget and financial data because if the business’s financial statements are not properly managed, then running the business will be difficult.


With QuickBooks’ help, users can easily manage their customers, vendors, employees, files, and taxes. QuickBooks is a powerful and productive platform that usually works all financial data under one roof. But this software arises some technical faults known as QuickBooks errors or also called QB errors. The error occurrence could be related to network issues, and some occur due to defects in the update.


QuickBooks error 15240 occurs because of a error related to a fault in an update or error while updating payroll in QuickBooks. In this article, we will consider all the solutions to the mentioned error in detail steps.


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What is the QuickBooks Update Error 15240?

When you see QuickBooks Update Error 15240, you will get the following error messages on your desktop screen:

  • QuickBooks error code 15240: The payment update was unsuccessful.
  • QuickBooks Error 15240- File Already Exists: The document you provided could not be loaded. Check to see whether another application is using it.
  • Error 15240 in QuickBooks: An unexpected problem has occurred during the connection to the internet.


When updating the amount of the QuickBooks account is not possible, the above-written error flashes up on your screen. And this can be problematic because it can delay the accuracy of the financial year calculation time.


Symptoms of the QuickBooks payroll update error 15240

If you encounter such symptoms in your system, this is a sign of occurring error 15240 in your QuickBooks desktop.

  • If the QuickBooks refuse to install the latest version of payroll
  • The computer system will work slow
  • The system will respond slackly to the input devices
  • Your computer will start crashing immediately.


Factors causing the Error Code 15240 in QuickBooks 

Knowing the factors before going towards the solution is good as it helps to understand the error closely. Behind every error occurrence, some reasons or factors raise the error to emerge and interrupt the users from working further in QuickBooks. These are some of the reasons that triggered QuickBooks error message 15240.

  • If the user is using an outdated version of QuickBooks.
  • If the user did not sign in as an Administrator.
  • The download link that has been specified is wrong, incorrect, or invalid, but the shared download is active.
  • If the user is using QuickBooks multi-user mode in the terminal service setting.
  • The Windows or registry file can become damaged or corrupted
  • If the QuickBooks updates are damaged.


Now that you become aware of all the signs and factors of QuickBooks payroll error 15240, it’s time to go further to the solution segment with different steps.


Solutions to fix QuickBooks Payroll error 15240   

Here are some solutions to remove the QuickBooks error 15240.

Solution 1: Use QuickBooks Install Diagnostic tool

  • The first step begins with downloading and installing the QuickBooks Install Diagnostic Tool.
  • Now go to the official site of Intuit to download the QB install diagnostic tool.
  • After downloading the QB, install the diagnostic tool then, you have to set up the file.
  • Now surround your mouse with the file, namely QuickBooksDesktopInstallDiagnosticTool.exe. Select it and then tap on the Run option.
  • When the license agreement page is prompted on the screen at that time, click on the yes option.
  • Now the Install Diagnostic Tool is successfully installed, so restart your system.
  • Determine the error through QuickBooks Install Diagnostic Tool
  • In this, Go to the QuickBooks Diagnostic Tool.
  • Then click on the “QuickBooks Install Diagnostic Tool” button to start the scan.
  • This process will take time to scan the error from your system and resolve it.
  • After the diagnosis is completed, immediately restart your device and confirm that all the vital components of QuickBooks are updated.


Solution 2: Assure that you are using QuickBooks as an Administrator 

  • To assure you about your use of QuickBooks as an administrator, you first have to move to the QuickBooks figure on your desktop and right-tap on it.
  • Then select the option Run as Administrator.


Solution 3: Restore the QuickBooks with the Clean Install tool

  • Tap on the Start Menu on the screen
  • After tapping on the start menu, go to the Control Panel and tap on the Uninstall a program option.
  • After that, choose the QuickBooks Application and click on the Uninstall/changes the App option.
  • Now, choose the uninstall option and follow the instructions to terminate the device’s App.
  • Done with this now, download the QuickBooks clean install tool from the QuickBooks tool hub program.
  • Now click on the option I accept to accept the terms and conditions of the tool kit.
  • Choose out the Correct QuickBooks Version and click continue.
  • Now Click on the ok and then the Install QuickBooks option to reinstall it.
  • After it, open the QuickBooks desktop Application on your device.


Solution 4: See the Time and Date is Right in the System

  • Firstly, go to the Start Button on the system and tap on it to open
  • Now move to the search field and type control, and press the ok button
  • Click on the control panel option in the list and go to the Change Date and Time Setting
  • Change the date and time Correctly
  • Tap on the Apply option and then hit the ok button to save the changes.

Solution 5: Look for the setting of MS Internet Explorer


  • Firstly, go to Internet Explorer and open it
  • Tap on the Tools menu in the Internet Explorer setting and select Internet options.
  • After that, open the Advanced Tab
  • Now, peal down until you find the options SSL2.0 and SSL3.0.
  • Done with this, now mark Check Sing on the boxes near both options.
  • Tap on Apply and ok.


Solution 6: Permit to QuickBooks Installation folder 

  • Firstly, exit the QuickBooks Desktop application and open Windows File Manager.
  • Move to C:\Program Files\ folder and right-tap on the Intuit folder.
  • After that, click on the Properties option and press the advanced tab.
  • See if the User Group is set to be the Owner.
  • Now tap on the Advanced Security Settings section and click Change left to the Owners section.
  • To select the sections, type below, enter the object name and choose the unit and write down the username and then tap on it to see the terms.
  • Click OK and then checkmark the Replace owner on sub containers and objects section.
  • Done with it now, click Apply, and then ok.
  • Below the permission section, select the Users and then choose Full Control.
  • Again, click on the Apply button and later, press the OK option.



I expect the six steps mentioned above will be sufficient for you to understand how to remove QuickBooks error code 15240 if it appears on your screen. But if you face difficulty after following these steps, you can contact our QuickBooks payroll error support team at 1-800-615-2347. They will surely help you with this.

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