Home » 5 Key Aspects Of IT Support That You Are Most Likely Overlooking

5 Key Aspects Of IT Support That You Are Most Likely Overlooking

by ridgeworksseo
IT Support

In today’s market, there are a load of options to choose from when it comes to IT support for your business. Not only are there many businesses to choose from, but there are also many different services to choose from which makes it quite scary to have to sit there and process all of the information. Now although this is something you should take into account when looking for a provider, you should also look for the human element. At the end of the day, the people behind your IT services are human, so it’s important that they are able to have good personal skills to help deliver the best possible service.

Here are 5 things we believe many people tend to overlook:

  1. What is their responsiveness like? – Will they be able to respond to your staff in language that they understand? Not everyone is technically advanced so it’s important that your service provider can contact you in a way that you and your staff will be able to understand.
  2. What is their availability like? – Within the IT industry, there may be things you have that may need monitoring out of business hours, such as your website. If your website goes down during the night, will you be able to contact anyone? Hopefully it won’t have to be the Ghostbusters, but it’s nice to know that even during hours where you may think no one is using your website, it is still available for them to use on the off chance that someone might be using it. For the most part, 24/7 IT support may not be necessary, but that extra feeling of security can make you feel very comfortable.
  3. Are they efficient? – Do they have a support ticket system in place? Are they following it? Do they prioritise tasks and solve your issues as soon as possible? It’s important that your service provider is able to solve your problems as quickly as possible, to maximise efficiency and productivity levels.
  4. Are they proactive? – Whenever they are not working on support tickets, what are they doing? Are they coming up with strategies that will help your business both short and long term? Make sure they are proactively supporting the growth of your business.
  5. How secure are they? – How secure are their databases? Do they have backups? Do they have recovery processes? Eventually you will need one of these services, so make sure they are able to meet your needs.

We hope these aspects are now something that you will add to your arsenal when looking for a IT service provider.

To find out more, head over to www.ridgeworks.co.uk or give us a call on 0113 216 6777.

Related Videos

Leave a Comment